Return Policy

Thank you for shopping with us! We hope you love your purchase, but if you are not completely satisfied, we are here to help.

Returns

• You have 30 days from the date of delivery to request a return.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
• To initiate a return, please contact our customer service team at hi@thenicebum.com with your order number and reason for return. We will provide you with instructions and a return address.

Non-Returnable Items

• Certain items are non-returnable, such as perishable goods, gift cards, downloadable software, and personal care items.
• Custom or personalized items may not be eligible for return unless there is an error on our part.

Refunds

• Once we receive your item, we will inspect it and notify you of the status of your refund.
• If approved, we will process your refund to your original payment method within 7-10 business days.

Exchanges

• If you received a defective or damaged item, please contact us to arrange an exchange. We will replace the item at no additional cost to you.

Return Shipping

• You will be responsible for paying your own shipping costs for returning your item unless the return is due to a defect or error on our part.
• Original shipping costs are non-refundable.

Late or Missing Refunds

• If you haven’t received a refund yet, check with your bank or credit card provider, as it may take some time for your refund to be officially posted.
• If you still haven’t received your refund after 10 business days, please contact us at hi@thenicebum.com.

For any further questions, please reach out to us at hi@thenicebum.com or visit our Contact Us page.